Frequently Asked Questions
from NDAS Clients

Please review all sections pertinent to the services and/­or products you need. See “Contact >> NDAS” for additional clarification.

General Questions

How do I deliver my source/­publication files to NDAS?
  1. Combine files into separated archives (ZIP, ARC, etc.) for each project service you have ordered — Custom/Premade Cover, Print Layout, etc. Each archive should use a file name for the service to which it applies.
  2. Use underscores/­underline characters in place of all spaces in a file name; use only alphanumeric (A-Z,1-9) for other characters in a filename.
  3. Determine each archive file's size:
    • If 30 megabytes (MB) or less, then it is safe to deliver it as an email attachment.
    • If 31+ megabytes (MB), then you must deliver that archive by cloud drive account; if even one archive is this large, then it is better to deliver all of them together in this way.
  4. Setup a free cloud account at either Drop­Box­.com or Drive­.Google­.com.
  5. Upload your archive files into a created folder labeled “NDAS.”
  6. Contact us, and we will provide you information needed to share the folder with our account.

In this way, you retain control over your content online. Once we have notified you of successful retrieval and storage of files in our offline project server, you can then delete all files from your online account.

How does NDAS deliver completed order materials to me?

In the same manner and by the same criteria as for your delivery of files to us. In some cases, we may send you weblinks to individual archive files. You can then download them directly in any web browser.

Fonts
Can I choose fonts for my layout, cover, ebook, etc.?

Yes. Provide the font's name—not “file name”—and [if possible] a web address to see it in use. Do no send a font image sample until requested.

If we do not have the font in our library, we may be able to acquire it or suggest a close match. We recommend FOS [Free Open Source] fonts wherever possible; NDAS specializes in this.

ATTENTION: Free and/­or public domain fonts are not the same as FOS fonts; this is a widespread misconception in the self-publishing community. The former may have limitations on commercial use. Many at Google are not FOS; we will help you with the difference:

Can I show you a font I want used, even from another book?

Perhaps. Provide the font's name—not “file name”—and [if possible] a web URL address as a way to see it in use. If it is a commercial font not in our library, we may recommend a close match in a FOS [Free Open Source] font.

Can I send you a font I want used?

No. It is illegal to redistribute commercial fonts. This may include ones pre­-installed with Windows or OSX.

If the font is public domain or FOS [Free Open Source], then we may already have it. Supply the URL where you found/­acquired the font, so that we can verify its licensing by its current version.

WARNING: All fonts have versions; licensing can change by version like any other code/­software.

Images / Graphics
Do you have images that I can use in my print and/or ebook cover?

Yes. NDAS maintains a growing library of stock imagery. Before purchasing products or services, supply upto five keywords for an image search, which must be run overnight. Pertinent results will be provided in a thumbnail preview PDF.

Use of 1 NDAS stock image is included in most custom cover orders. Use of images in premade covers are include in their base price.

NOTE: you will not receive a copy of any image files from the NDAS stock library.

Can you purchase images I pick out online and add the cost to my invoice?

No, and you do not want this. Any image purchase by NDAS lists our firm as holding all purchased rights of use; such rights are not transferable by re-sale unless purchased at a higher re-sale price. Billing you for the image—even at the original price—counts as an illegal re-sale.

All contrary claims elsewhere are false, including in the general self-publishing community.

If you wish to retain purchased usage rights to the image, then you must purchase and deliver the image(s) for designated use. We will assist and advise you.

Can I provide image elements to use in my print and/or ebook cover?

Yes, with requirements. Provide verifiable documentation that you own and/or licensed correct rights for use in a commercial product. A PDF exported copy of your purchase receipt or signed letter of release from a photographer/­illustrator will be enough in most cases. This is for your legal protection as well as ours.

You must also provide image(s) at suitable resolution / size for the designated work. Consult with us first before purchase—either from a stock vendor or artist—and we will advise you. We have an “upscaling” process superior to “resizing” useful in some situations when an image is not available at the necessary resolution.

Editing [service]

How do you deliver editor's notes?

All inline notes and suggested changes / corrections are entered into your manuscript via “Track Changes.” You can accept, reject and or alter changes at your discretion. No permanent changes are made to your content. Additional editor's documents may be delivered based on the type of service(s) you ordered.

ATTENTION: All edited manuscripts are returned in DOC and ODT format. In this way, you can review Track Changes in Microsoft Word (DOC(X)), OpenOffice and or LibreOffice (ODT).

Can I see an example of your editing?

In general, No. Distributing another's copyrighted content is illegal without signed (not emailed/­verbal) permission. If content is under contract to a publisher or other entity, another signed permission from an authorized representative may be required.

All contrary claims elsewhere are false, including in the general self-publishing community.

If interested in a sample based on your content, then consult with us. Have a 5 page sample ready in standard manuscript format. Either proofreading or line/­copy editing can be applied, but usually not both. Structural analysis is not possible with an excerpt.

ATTENTION: Editing will not be done on a homemade “layout.”

Do I need MS Word to work on my edited manuscript?

No. All FOSS office suites recommended by NDAS can open / save / save as / create / convert all MS Office files. (See “Resources >> Office”.)

If you encounter a problem in an old(er) version of MS Word, then contact us. We have procedures that may solve your problem.

What if I encounter a problem in opening / viewing my edited manuscript?

If you made changes to the file, then attempt to ”Save As” and enter a new file name. In this way, you might save work completed so far. Contact NDAS; address the email by name to the editor who worked on your manuscript. We have procedures that may solve your problem.

Your editor or qualified staff will assist you as quickly as possible. We also archive edited manuscripts for 30 days against complications.

eBook [service]

Can you create an ebook in my vendor's format?

Yes, though this is unnecessary. All ebooks at NDAS are created and compiled in the global ePUB format. You can upload this file to any vendor's self-publishing portal. The ePUB is then converted to any vendor's proprietary / alternative format. Yes, this include's Amazon KDP (Kindle Direct Publishing).

If you feel the need, we can convert and deliver 27 other ebook formats along with the ePUB, including MOBI and AZW.

What if my ebook is rejected by a self-publishing portal?

Occurrences are [very] rare, as we triple validate all ePUB files through 3 distinctly different processes. Return to NDAS with the specific errors exactly as reported by your vendor's portal, so we can effectively adjust for any problems encountered (at no further charge).

Cover [service or product]

Can I start my cover design before finishing my internal content / book?

Not recommended. A cover is not an illustration for your (e)book. It is first and foremost “Product Packaging.” You cannot package a product until after the product — your content — is finished and finalized.

Print Edition

The publication's trim size, paper type/weight, and physical (not numbered) page count must be finalized and known. These three attributes are required to calculate the spine [panel] width in cover design. Even so, trim zones and paper weight (thickness) vary from one print press to another, even for the same print format.

eBook Edition

It might seem that the above considerations do not apply to an ebook cover; think again. Whether or not you produce a print edition, you might change your mind later.

Content developed for the back cover will be used for metadata in an ebook. Again, this dimension of “packaging” data should wait until content is finalized. Even for an ebook.

Properly ordering work to be completed by consultants supports efficiency and in turn financial savings. Professional consultants do not work on set fees for everything. If you fail to plan properly, you will increase time to publication completion and thereby increase your financial cost.

Mock-up [product]

Can I pay extra to have the mock-up master PSD file?

No. Mock-up templates were purchased elsewhere for reuse and do not include redistribution and/or resale rights. For mock-ups created at NDAS, we do not sell our master files.

Is spine thickness adjustable for “print” book mock-ups?

No. Mock-up templates do not contain 3D objects; they have 2D linked layers with editable areas. In general, spine thickness cannot be changed.

I cannot find a mock-up for my print format; do you have others?

Provide your format's front facing dimensions (height x width). While spine thickness cannot be changed in general, slight re-dimensioning of editable layers (in some cases) might be possible. We may also have mock-up templates pending that are not yet in our mock-up gallery.

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