About
Your Order

All purchases by individuals are invoiced through PayPal. For business, corporate, government divisions and other entities, please have an authorized representative contact NDAS for payment setup.

After reviewing our offerings, private clients use “Contact >> Submit Query” to tell us your needs. For anything else, including an order currently in process, use “Contact >> Contact NDAS.”

All clients—individual to the largest entities—are treated equally once placed on our schedule. Your project's position will not be superseded by any later order.

Payment

Work on your order begins after remittance of:

  • Full payment on invoices less than $50 USD;
  • 15% (minimum $50 USD) on invoices greater than $50 USD;
  • full payment by your choice.

Delivery

If you paid a deposit, then invoice balance is due before delivery of completed materials. You will be instructed how to do so. If you have concerns, then please contact us.

Completed order materials of 5mb or less are delivered by email attachment. For larger deliveries, a link plus password is sent for a protected ZIP archive uploaded to an NDAS cloud service account. You have 72 hours from email notification to:

  1. download your complete materials, and then
  2. notify NDAS that you have successfully opened your archive.

If you do not verify within 72 hours, then the package is deleted and you are notified. Reply when ready, and a new package (if needed) will be made available with a new URL/password.

ATTENTION: all emails concerning deliveries must use the address in the original order/­invoice; no exceptions. This provides minimum certainty that only the paying client receives completed materials.

Early Termination

Upon request, we provide an itemized invoice for billable hours/­resources not covered by a deposit for work so far to be delivered. If you paid in full and terminated before project completion, then itemized billable hours/­resources will indicate refund amount.

Refunds must be processed through your original payment method; no exceptions. Other limitations that do not override the above may apply.

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