About: Your Order

All purchases are invoiced through PayPal. After reviewing what we offer, please use “Contact >> Submit Query” to tell us your needs.

If you need to speak with us in general or about an order in process, then please use “Contact >> Contact NDAS.

Payment

Work on your order begins after remittance of:

  • full payment required for invoices of less than $50 USD; or
  • $50 USD or 15% deposit against total invoice, the higher of which is the minimum listed on the invoice; or
  • full payment of invoice by your choice.

Delivery

ATTENTION: If you paid a deposit, the invoice balance is due before delivery of completed materials. You will be instructed how to do so.

Completed order materials totaling 5mb or less are delivered by email attachment. For larger deliveries, a link plus password is sent for a protected ZIP archive uploaded to one of our secured cloud service accounts. For secured uploads, you have 72 hours from email notification to:

  1. download your complete materials, and then
  2. notify NDAS that you have successfully opened your archive.

If you have not verified within 72 hours, then the package will be deleted, and you will be notified. Reply when you are ready, and a new package will be made available with a new URL/password.

ATTENTION: emails concerning final deliveries must use the email address in the order/­invoice; no exceptions. We will not respond to queries from other email accounts about your delivery. This is for the security of your completed product/­service materials. This is the minimum that can be done to be certain only you receive your completed order materials.

Early Termination

Deposits may not cover delivery of work completed so far. Upon request, we provide an itemized invoice for billable hours/resources not covered by a deposit, should you wish to pay for work so far to be delivered.

If you paid in full and terminated before project completion, the itemized billable hours/resources will indicate refund amount, which will be processed through PayPal as a return via your original payment method only.

Other limitations that do not override the above may apply.

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